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From IT infrastructure to business intelligence: the evolution of Central IT under the leadership of Carlos Freitas | TI INSIDE Online
Translated title. Original: Da infraestrutura de TI à inteligência dos negócios: a evolução da Central IT sob a liderança de Carlos Freitas | TI INSIDE Online
Central IT, under Carlos Freitas, evolved from an IT-infrastructure provider to a Brazilian tech multinational with global reach and a large client base. It developed its own IT service management platform, CITSmart, achieving international certifications and recognition, and is expanding into business processes and government services using generative AI and autonomous agents as the core of its strategy.