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How to use Agent bots? | User Guide | Chatwoot

AgentBot lets you connect external AI agents to a Chatwoot inbox to handle conversations in real time, with optional human handoff. It processes webhook events, can query external APIs, and supports various AI models. It includes a setup flow to create and link bots to inboxes and provides webhook verification.

AI Agents are Making Human Customer Service a Specialist Job

AI agents handle routine customer service tasks, while humans address complex cases; Twilio emphasizes preserving context when escalation and envisions a shift toward AI-assisted, multi-channel conversations supported by memory features and voice/chat capabilities.

The Gender Gap in AI | Pew Research Center

Pew Research Center reports on Americans' use and views of AI, based on a Feb 2026 survey of 5,119 adults. It finds gender differences in chatbot use, with men more likely to use certain chatbots and to use them daily, while women are more skeptical about AI; overall chatbot use is rising and the gender gap has narrowed since 2024.

AI agents: what they are and how they differ from a chatbot - Diario Mendoza

Translated title. Original: Agentes de IA: qué son y en qué se diferencian de un chatbot - Diario Mendoza

AI agents perform multi-step, autonomous tasks using various tools, surpassing simple chat responses. They promise convenience across personal, work, and banking contexts, but raise risks around errors, security, and accountability; users should manage permissions and verify results.

I Built a Voice Bot for Customer Calls - Practical Ecommerce

A Beardbrand employee describes building a voice-based AI customer service agent with Grok tools in about a day. The bot gives product recommendations and sends customers checkout links; the author plans to add texting and test it with customers.

ElevenLabs Summit NYC: The Interaction Layer for AI

ElevenLabs announced business-focused AI models, tools for fine-tuning models with company data, and Interaction Engine for managing conversations and selecting models. It also previewed updates to ElevenAgents, its voice and chat agent platform.

ChatGPT Dots now support text messaging through Google Messages

ChatGPT Dots, OpenAI's always-on personal AI agents, now support text messaging via Google Messages (RCS) for Pro users in the US, with broader rollout planned. Dots can handle tasks, provide updates, and work across Slack and Teams, using text, photos, or voice notes while preserving privacy of other conversations; setup requires linking a phone number and may incur carrier charges.

An Overview of Businesses in ChatGPT — New Features for Official Business AI Agents and Product Information Management | npaka

Translated title. Original: Businesses in ChatGPT の概要 - 企業公式AIエージェントと商品情報管理の新機能｜npaka

OpenAI’s Businesses in ChatGPT gives companies tools to manage official profiles and product details, view aggregate engagement data, and offer company-run AI agents. As of November 2026, Japanese businesses can use Business Hub, while Business Agents are limited to eligible US businesses.

Chatty — Early Access Waitlist

Chatty offers automated customer support with real-time WebRTC voice, connected to product catalogs, documentation, and live order systems. Public signups are paused during a server-capacity expansion, but users can join the waitlist.

CutGPT Launches Free AI Chatbot That Pays Users to Use It

CutGPT launches a free, advertising-supported AI chatbot that pays users cash rewards for using it, with PayPal payouts and a referral program; available on web and mobile, it targets broad everyday AI use while offering a founding-user program and scalable rewards structure.